Service Terms

1. Scope

Services and deliverables are defined in a written proposal, statement of work or contract. Work not clearly included is additional work and will be agreed separately before it begins.

2. Quotations and pricing

Prices shown on the website are starting or indicative prices. SIA "Zinkmans" is not currently registered for VAT, so VAT is not added to the stated prices. Final pricing depends on scope, integrations, content, delivery requirements and schedule; the current tax status will be stated in the quotation.

3. Payments and milestones

Any deposit, advance payment and milestone payments are defined in the proposal. Payments may be tied to written milestones and acceptance criteria. Invoices are payable by the due date shown on them.

4. Client responsibilities

The client provides content, access, decisions, feedback and other information needed for the work in a timely manner. The client confirms it may lawfully use supplied materials and that they do not infringe third-party rights.

5. Revisions

The number and scope of included revision rounds are stated in the proposal. New features, a change of direction or revisions after approval may be quoted as additional work.

6. Timelines and delays

The estimated schedule starts after receipt of any required payment, materials and access. Missing client materials, feedback or approvals may move the schedule by a reasonable amount. Each party will communicate known delays.

7. Third-party costs

Domains, hosting, licences, payment services, SMS, email, plugins, fonts and other external services are excluded unless the proposal says otherwise. The client approves such costs before they are incurred.

8. Domains, hosting and accounts

Where practical, domains, hosting and essential service accounts are registered to the client or transferred to the client’s control. After handover, the client is responsible for recurring charges and compliance with provider terms.

9. Intellectual property

Rights in bespoke deliverables created for the client and paid in full are transferred or licensed as stated in the proposal. Zinkmans retains rights in pre-existing tools, general methods, reusable components and know-how.

10. Third-party licences

Open-source software and other third-party materials remain subject to their applicable licences. Those licences are not replaced by these terms.

11. Portfolio use

A project, client name, logo or result may be published in the portfolio only with the client’s permission and within the agreed scope. The client may decline publication unless agreed otherwise in writing.

12. Confidentiality

Each party protects non-public information marked or reasonably understood as confidential, except where disclosure is required by law or needed by an approved supplier to perform the service.

13. Review and defect correction

The client should review deliverables during the agreed acceptance period. Zinkmans will correct reproducible defects that make a deliverable differ from the written scope within a reasonable time. New requirements are not defects.

14. Maintenance and support

Post-launch support, updates, monitoring and content changes are included only for the period and scope stated in the proposal. Ongoing maintenance requires a separate agreement.

15. Cancellation

Either party may end a project in writing under the procedure stated in the proposal. The client pays for work completed to the termination date and approved non-cancellable third-party costs; Zinkmans hands over completed materials that have been paid for.

16. Liability

Each party is responsible for direct, proven loss in accordance with applicable law and the specific agreement. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.

17. Governing law

Latvian law applies. We first try to resolve disputes through discussion; if that fails, the competent Latvian courts have jurisdiction unless mandatory law requires otherwise.

Service provider and contact details